Business Skills · 1 day
Sales
Discover how to improve your sales and customer service skills face to face, on telephone and online.
During this course you will learn
- ✓How to identify your customers & understand their needs
- ✓To improve telephone skills to deliver warm yet effective calls
- ✓The structured steps in the sales process
- ✓12 techniques for closing the sale
- ✓How to arrange and prepare sales appointments
- ✓To improve your listening and negotiating skills
- ✓Questioning techniques and closing the sale
Upcoming sessions
No public sessions are scheduled yet. We regularly open new dates, and can also run this course privately for your team. Ask us about upcoming dates.
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